Warranty

WARRANTY GUIDE

Please call our WARRANTY HOTLINE on:

0800 655 455 in New Zealand

1800 244 992 in Australia

Merchants: Please call use BEFORE you advise the customer to call a plumber

Endusers: Please call us BEFORE you contact a plumber or try and fix the problem yourself.

We can discuss the nature of the problem and how we may be able to help.

NEW ZEALAND WARRANTY – GREENS TAPWARE RANGE

RESIDENTIAL WARRANTY

Where Greens Tapware and showers are purchased for use in domestic residential installations, the purchaser or end user may have recourse or remedy under any relevant consumer protection legislation. In addition, Greens undertakes to either repair or replace (at Greens discretion) the tapware or shower fitting, if it is discovered that such tapware or shower contains a material defect which arose in the course of manufacture.  The warranty commences on the date of purchase of the product.

10 Year Warranty

10 Years  – Cartridge | 1 Year – Labour, Finishes, replacement product or parts. | 1 Year – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks.

This applies to:

  • Single lever mixers as stated
  • Bath spouts
  • Bath fillers
  • Bathroom Style Collection Tapware

5 Year Warranty – Single Lever Mixers

5 Years  – Cartridge | 1 Year – Labour, Finishes, replacement product or parts. | 1 Year – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks.

This applies to:

  • Single lever mixers as stated

5 Year Warranty – Showers

5 Years  – Replacement product or parts | 1 Year – Finishes, Slider control, soap dishes, wall fixings, mounting brackets and hoses.

This applies to:

  • Slide Showers
  • Wall Showers

1 Year Warranty – Conventional Tapware

1 Year – Labour, Finishes, jumpers, replacement product or parts.

This applies to:

  • Marketti Project

1 Year Warranty

1 Year – Replacement product or parts.

This applies to:

  • Bathroom Accessories
  • Applause Hang ‘n’ Sell Range
  • All Spare Parts

COMMERCIAL WARRANTY

This applies to all non-residential installations including (but not limited to) hotels, motels, rest homes, hospitals, offices, retail outlets, gyms, factories, schools and restaurants.  The product is warranted to be free from defects in materials and workmanship and the warranty commences on the date of purchase of the product.

2 Year Warranty

2 Years – Cartridge

1 Year – Labour, Finishes, replacement product or parts.

1 Year – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces and hoses.

This applies to:

  • All products containing the Greens QL cartridge

1 Year Warranty

1 Year – Cartridge, Labour, Finishes, replacement product or parts.

1 Year – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks.

This applies to:

  • All other Greens products used in a commercial application.

CONDITIONS OF WARRANTY

If the following conditions are not met, the warranty will be deemed null and void.

  1. Proof of purchase (invoice or receipt) must be provided.
  2. The Greens product warranty is applicable only on items purchased and installed in New Zealand.
  3. The claimant must be the original purchaser.
  4. The product must be in the original building it was installed in.
  5. The Greens installation instructions must be followed.
  6. Temperature and pressure limits within the installation instructions must apply.
  7. All products must be installed to relevant New Zealand Building/Plumbing Standards and Regulations.
  8. The product has not been tampered with or repaired in any way.
  9. The product has not been damaged by misuse, accident, or neglect.
  10. The product does not contain excessive debris.
  11. The product has not been exposed to external environmental elements.
  12. Use of improper cleaning products, including cream cleaners and cleaners containing corrosive acids, scouring agents or solvent cleaners
  13. All repair work is to be pre-approved by Greens, and undertaken by its authorised service agent.
  14. Other conditions may apply depending on the nature of the installation.

Greens shall in no way be liable to the purchaser or end user of Greens Tapware or showers for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Greens in writing in advance.

Download Greens Tapware Warranty NZ PDF

 

NEW ZEALAND WARRANTY – GREENS BATHROOM RANGE

Where Greens Bathroom range products are purchased for use in domestic residential installations, the purchaser or end user may have recourse or remedy under any relevant consumer protection legislation.

The Greens product warranty is applicable only on items purchased and installed in the country where the original purchase was made.  The warranty only applies to the original owner and is not transferable.

While products are manufactured to the highest standard, the following warranty periods apply to the Greens Bathroom range from the date of purchase that products are free from all defects in materials and workmanship:

Mode Collection Cabinetry – 10 Years

Mode Collection Hardware – Lifetime

Mode Collection Timber Tops – 7 Years

Mode Collection Vanity Tops – 5 Years

Mode Collection Ceramic Basins – 5 Years

Accessories & Wastes – 1 Year

COMMERCIAL INSTALLATIONS

This applies to hotels, motels, rest homes, hospitals, offices and all other commercial installations.  For such installations, a 1 Year warranty will apply, with products warranted to be free from defects in materials and workmanship for ONE year from date of purchase.

CONDITIONS OF WARRANTY

If the following conditions are not met, the warranty will be deemed null and void.

  1. Proof of purchase (invoice or receipt) is to be provided.
  2. The claimant must be the original purchaser (the warranty is no transferrable)
  3. Product must installed by a licensed plumber, builder and/or electrician
  4. Greens installation instructions must be followed.
  5. The product has not been tampered with or repaired in any way.
  6. The product has not been damaged by misuse, accident, or neglect.
  7. The product has not been damaged by adhesives, sealants or use of improper cleaning products, including cream cleaners and cleaners containing corrosive acids, scouring agents or solvent cleaners
  8. All repair work is to be pre-approved by Greens, and undertaken by its authorised service agent.
  9. Other conditions may apply depending on the nature of the installation.

Greens shall in no way be liable to the purchaser or end user of Greens Tapware or showers for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Greens in writing in advance.

Please note: It is the installers/consumers responsibility to ensure

  • Product is not damaged prior to installation. Please check the vanity unit for any damage before installing.  If there is any damage, DO NOT continue with the installation.  Please contact the merchant where the vanity was purchased.  Installation of the vanity unit is deemed as accepting the condition of the vanity unit.
  • The product has all if its components.
  • Required product care and maintenance is performed.

Download Greens Bathroom NZ Warranty PDF