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Warranty Claim Form

WARRANTY GUIDE: EFFECTIVE FROM 1ST JANUARY 2024
End Users: Please call us BEFORE you contact a plumber or try to fix the problem yourself.
Merchants: Please call us BEFORE you advise the customer to call a plumber.
Customer Service Phone Number: 07 849 0109
Warranty Phone Number: 0800 655 455
PRODUCT REGISTRATION
To register your products, visit our website at
www.greenstapware.com/my-account/
NZ Warranty Claim form

Customer Details

Enter the purchaser's details below

Product Details

Warranty Conditions

These conditions MUST be supplied order to be considered for a Warranty Claim

1.  Upload the original customer invoice or receipt.

Purchase orders do not qualify as proof of purchase.

We accept images up to 2MB and PDF files.

You can reduce your image file size here if file exceeds the 2MB limit.

2.  Is claimant above the original Purchaser/Owner of the Greens' product?

3.  Is the Customer Address stated above the original address where the Greens' product was installed?

4.  Providing contact details of the licensed plumber who installed the Greens' product above will increase the chances of a Warranty claim being honoured

5.  Is there any temperature and pressure limiters which have been installed according to Greens' installation instructions (we may require photos of these when required)?

6.  Please provide photos of installation to ensure product has not been exposed to external environmental elements or to better identify the fault to assist with the claim

We accept images up to 2MB and PDF files.

You can reduce your image file size here if file exceeds the 2MB limit.

7. Please confirm the country you are claiming the warranty in. This is to help us provide local support.

Warranty Claim Reference No: [warranty_claim_ref_copy]

RESIDENTIAL TAPWARE WARRANTY

Where Greens Tapware and showers are purchased for use in domestic residential installations, the purchaser or end user may have recourse or remedy under any relevant consumer protection legislation. In addition, Greens undertakes to either repair or replace (at Greens discretion) the tapware or shower fitting, if it is discovered that such tapware or shower contains a material defect which arose in the course of manufacture. The warranty commences on the date of purchase of the product.

Range

Warranty

Tapware

20 Years

- 20 Years warranty on Cartridges
- Lifetime warranty on Brass Ceramic Cartridges.
- 5 Year replacement on product or parts.
- 1 Year labour warranty.
   (Replacement product, parts & labour).

    Excludes consumables

Tapware

Applause, Voyage,
Marketti Project

5 Years

- 5 Years warranty on Cartridges.
- 1 Year labour warranty.
   (Replacement product, parts & labour).
- 1 Year finish warranty.
   (Replacement product, parts & labour)

    Excludes consumables

Showers

10 Years

- 10 Years warranty.
   (Replacement product & parts only).

    Excludes consumables

Finishes
Tapware & Showers

5 Years

- 5 Years warranty on Chrome & PVD Finishes -
   (Replacement product & parts only. PVD colours
    include - Brushed Nickel, Brushed Brass, Brushed
    Copper, Gun Metal).
- 3 Years warranty on PVD Matte Finishes -
   (Replacement product & parts only. PVD Matte colours
    include - Matte Black & Matte White).
- 1 Year warranty on powder coated finish.
   (Replacement product & parts).
- 1 Year labour warranty for all finishes -
   (Replacement product, parts & labour).

Bathroom Accessories

1 Year

- Replacement product or parts only.

All Consumables & Spare Parts

1 Year

- Consumables include: Spout seals, O-rings, aerators,         kitchen pull-out/pull-down hand pieces, hoses and             diverter headworks, Slider control, soap dishes, wall         fixings, mounting brackets and hoses.
   All replacement spare parts.

COMMERCIAL WARRANTY

This applies to all non-residential installations including (but not limited to) hotels, motels, rest homes, hospitals, offices, retail outlets, gyms, factories, schools and restaurants. The product is warranted to be free from defects in materials and workmanship and the warranty commences on the date of purchase of the product.

Range

Warranty

All Products

1 Year

– Cartridge, Labour, Finishes, replacement product or
    parts.
– Consumables – Spout seals, O-rings, aerators, kitchen        pull-out/pull-down hand pieces, hoses and diverter
    headworks.

LEGAL REQUIREMENTS:

The warranty only applies to the original owner and is not transferable. In addition to this warranty, certain legislation may give you certain rights which cannot be excluded, restricted or modified. In addition to this warranty, our goods come with guarantees that cannot be excluded under the New Zealand consumer regulation requirements. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If a plumber is supplied and our product is not at fault, plumber charges may apply.

WARRANTY CONDITIONS:

The following conditions must be met, or the warranty will be deemed null and void.

1. Proof of purchase (invoice or receipt) must be provided.
2. The Greens product warranty is applicable only on items purchased and installed in New Zealand.
3. The claimant must be the original purchaser.
4. The product must be in the original building it was installed in.
5. The product must be installed by a licensed plumber and Greens installation instructions must be followed.
6. Temperature and pressure limits within the installation instructions must apply.
7. All products must be installed to relevant National Standards and State Regulations.
8. The product has not been tampered with or repaired in any way.
9. The product has not been damaged by misuse, accident, or neglect.
10. The product does not contain excessive debris (in-line filters must be installed).
11. The product has not been exposed to external environmental elements.
12. All warranty covered repair work is to be undertaken by a Greens authorised service agent or plumber who has received pre-approval from Greens,
13. Improper cleaning products, including cream cleaners and cleaners containing corrosive acids, scouring agents or solvent cleaners must not have been used on the product.
14. Other conditions may apply depending on the nature of the installation.

Greens shall in no way be liable to the purchaser or end user of Greens Tapware or showers for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Greens in writing in advance.

GREENS TAPWARE - PRODUCT REGISTRATION PORTAL

The following information describes the necessary steps required for consumers to create an account and register products on the Greens, Product Registration Portal.

1. How To Create An Account To Register Products.
    1.1. Visit the Greens, product registration portal website:
           www.greenstapware.com/my-account/
    1.2. Create an account using the following information:
        - First & Last Name
        - Company/Organization Name (optional)
        - Email Address
        - Password
        - Country
        - Residential Address
        - Mobile Number
    1.3. Setup 2FA (Two-Factor Authentication) using your email and/or phone number.
    1.4. Click on “Create Account” to complete the account creation process.


2. How To Register Products.
    2.1. Login to your account and click on “Add New Registration” to begin the registration of your products.
            The following Information will be required in order to successfully register a product.
             - Product Name - Select your product from the drop down box
             - Purchase Date - Refer to your invoice for the purchase date
             - Purchased From - Vendor/store name


    2.2. Click on “Choose File” and upload a copy of the product invoice and installation invoice.
           Note - The product invoice must show the product name, purchase date and where the product was
                       purchased from.
                      The Installation invoice must show the company's name, and the date of installation.

    2.3. Agree to the warranty terms and conditions by ticking the box.

    2.4. Click on "Register New Product" to complete the registration.
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WARRANTY GUIDE: EFFECTIVE FROM 01 FEBRUARY 2020 - 31 DECEMBER 2023
Warranty Phone Number: 0800 655 455
Merchants: Please call us BEFORE you advise the customer to call a plumber.
Endusers: Please call us BEFORE you contact a plumber or try to fix the problem yourself.

RESIDENTIAL TAPWARE WARRANTY

Where Greens Tapware and showers are purchased for use in domestic residential installations, the purchaser or end user may have recourse or remedy under any relevant consumer protection legislation. In addition, Greens undertakes to either repair or replace (at Greens discretion) the tapware or shower fitting, if it is discovered that such tapware or shower contains a material defect which arose in the course of manufacture. The warranty commences on the date of purchase of the product.

Range

Warranty

RanTapware
Textura | Gisele
Luxe | Blush

Lifetime

Lifetime warranty on European Brass Cartridge
5 Years – Labour and replacement product or parts.

Excludes consumables

Tapware
(excluding Applause/Voyage)

20 Years

20 Years Cartridge
5 Years – Labour and replacement product or parts.

Excludes consumables

Showers
Twin Rail Showers
Rail Showers
Wall & Overhead showers

10 Years

Replacement product or parts.

Excludes consumables

Finishes
All products

5 Years

5 Years Chrome | PVD | Stainless Steel
1 Year on Matte Black.

Bathroom Accessories

1 Year

Replacement product or parts only.

All Consumables & Spare Parts

1 Year

Consumables include: Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks, Slider control, soap dishes, wall fixings, mounting brackets and hoses.
All replacement spare parts.

Applause/Voyage Tapware

5 Years

5 Year – Cartridge
1 Year – Labour, Finish, replacement product or parts.
1 Year – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces and hoses
1 Year - Consumables

Conventional Tapware
Marketti Project

5 Years

5 Years – Labour, Finish, replacement product or parts.

Excludes consumables

COMMERCIAL WARRANTY

This applies to all non-residential installations including (but not limited to) hotels, motels, rest homes, hospitals, offices, retail outlets, gyms, factories, schools and restaurants. The product is warranted to be free from defects in materials and workmanship and the warranty commences on the date of purchase of the product.

Range

Warranty

Greens QL Cartridge
European Brass Cartridge
All single lever products containing these cartridges

2 Years

2 Years – Cartridge
1 Year – Labour, Finishes, replacement product or parts
1 Year – Consumables – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks

All Products

1 Year

1 Year – Cartridge, Labour, Finishes, replacement product or parts.
1 Year – Consumables – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks

Warranty Conditions:

The following conditions must be met, or the warranty will be deemed null and void.

1. Proof of purchase (invoice or receipt) must be provided.
2. The Greens product warranty is applicable only on items purchased and installed in New Zealand.
3. The claimant must be the original purchaser.
4. The product must be in the original building it was installed in.
5. The product must be installed by a licensed plumber and Greens installation instructions must be followed.
6. Temperature and pressure limits within the installation instructions must apply.
7. All products must be installed to relevant National Standards and State Regulations.
8. The product has not been tampered with or repaired in any way.
9. The product has not been damaged by misuse, accident, or neglect.
10. The product does not contain excessive debris (in-line filters must be installed).
11. The product has not been exposed to external environmental elements.
12. All warranty covered repair work is to be undertaken by a Greens authorised service agent or plumber who has received pre-approval from Greens,
13. Improper cleaning products, including cream cleaners and cleaners containing corrosive acids, scouring agents or solvent cleaners must not have been used on the product.
14. Other conditions may apply depending on the nature of the installation.

Greens shall in no way be liable to the purchaser or end user of Greens Tapware or showers for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Greens in writing in advance.
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